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Customer made a payment without any address i can ship to. What can i do? i am afraid of chargebacks too
Welcome to the Community!
In this situation, it might be best to fully refund the customer and ask them to make the payment again adding their delivery address.
If they don't do that, then it will be a clear indication that they are not interested in making a legitimate purchase as a shipping address is needed to ship an item.
To be covered under PayPal's Seller Protection Policy, you must ship the item to the address on the transaction page.
To learn more about PayPal’s Seller Protection Policy and Purchase Protection Policy, click Legal at the bottom of any PayPal page, and then click PayPal Account User Agreement.
Hopefully, this answers your question.
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