cancel
Showing results for 
Search instead for 
Did you mean: 

Sorry, we can’t complete your purchase at this time Please return to the merchant.

Options
Go to solution
Pyrex_
Contributor
Posted on

I keep trying to get something off a website and when i log in and im ready to pay i keep getting this message 

 

Sorry, we can’t complete your purchase at this time
Please return to the merchant and choose another way to pay.
 
 
and plus ive tried doing this 
  1. Log into your PayPal Account
  2. Click ‘Profile’
  3. Click ‘More Options’
  4. Select ‘My Selling Tools’
  5. Click ‘Block Payments’
  6. Under the Payment Receiving Preferences, find the “Block payments from users who:” section
  7. Uncheck the “Initiate payments from the Pay Anyone subtab of the Send Money tab” option
  8. Click ‘Save’

 

but i never see the option "

  1. Uncheck the “Initiate payments from the Pay Anyone subtab of the Send Money tab” option"
1 ACCEPTED SOLUTION

Accepted Solutions
Solved

Sorry, we can’t complete your purchase at this time Please return to the merchant.

Options
Go to solution
PayPal_Ashley
Moderator

Hi everybody, 

 

Thanks for stopping by the PayPal Community. We know it can be super frustrating to run into issues at checkout or to see error messages when using Send Money. 

 

Payment issues can happen for a variety of reasons, and without being able to look into the specifics of each individual transaction, it's difficult to determine what could be the root cause of the errors. 

 

We would recommend reviewing these common payment issues and troubleshooting tips to try to resolve the payment errors. If the suggestions given don't alleviate the problem, you may want to reach out to customer support for further investigation. Customer support can be reached by clicking "Help & Contact" on the PayPal website, @AskPayPal on Twitter or the PayPal Facebook page.  

 

-Ashley


If you see a helpful post, please accept it as a solution or give the author kudos. 🙂 Thanks!

View solution in original post

127 REPLIES 127

Sorry, we can’t complete your purchase at this time Please return to the merchant.

Options
Go to solution
kernowlass
Esteemed Advisor

@Pyrex_

 

Some info would help.

 

Is it an international transaction?

What country are you in?

What funding sources do you have linked to your paypal account?

What funding source are you trying to use?

Are all your funding sources confirmed?

Is your email address confirmed?

Is this a recent problem or are you a new user?


Advice is voluntary.
Kudos / Solution appreciated.

Sorry, we can’t complete your purchase at this time Please return to the merchant.

Options
Go to solution
Pyrex_
Contributor

Is it an international transaction? - I dont think so the website is called OPSKINS.COM for CSGO items

What country are you in? - United States

What funding sources do you have linked to your paypal account? - I have a debit and paypal money for my friend

What funding source are you trying to use? - Im trying to use my debit

Are all your funding sources confirmed? - Yes

Is your email address confirmed? - Yes

Is this a recent problem or are you a new user? - Im a new user

Sorry, we can’t complete your purchase at this time Please return to the merchant.

Options
Go to solution
viciouspics
New Community Member

I have the same problem on the same site. I changed my password recently if that gives any info.

Sorry, we can’t complete your purchase at this time Please return to the merchant.

Options
Go to solution
dickputter
Contributor

I fail to make payment towards invoice created by paypal


@Pyrex_ wrote:

Is it an international transaction? - I dont think so the website is called OPSKINS.COM for CSGO items

What country are you in? - United States

What funding sources do you have linked to your paypal account? - I have a debit and paypal money for my friend

What funding source are you trying to use? - Im trying to use my debit

Are all your funding sources confirmed? - Yes

Is your email address confirmed? - Yes

Is this a recent problem or are you a new user? - Im a new user


 

Sorry, we can’t complete your purchase at this time Please return to the merchant.

Options
Go to solution
Kham_1738
Member
Yeah that’s the site I’m trying to add funds too

Sorry, we can’t complete your purchase at this time Please return to the merchant.

Options
Go to solution
SimoneS
Member
i have the same problem.
Getting this error message.
Sorry, we can’t complete your purchase at this time
Please return to the merchant and choose another way to pay.

s it an international transaction? Yes
What country are you in? South Africa
What funding sources do you have linked to your paypal account? Credit Card
What funding source are you trying to use? Credit Card
Are all your funding sources confirmed? Yes
Is your email address confirmed? Yes
Is this a recent problem or are you a new user? New User

Sorry, we can’t complete your purchase at this time Please return to the merchant.

Options
Go to solution
BKBatBunn
Contributor

Is it an international transaction? Yes

What country are you in? Australia

What funding sources do you have linked to your paypal account? Credit Card

What funding source are you trying to use? Credit Card

Are all your funding sources confirmed? Yes

Is your email address confirmed? Yes

Is this a recent problem or are you a new user? new user

Sorry, we can’t complete your purchase at this time Please return to the merchant.

Options
Go to solution
kernowlass
Esteemed Advisor

@BKBatBunn

 

Are you sending in your currency or theirs?


Advice is voluntary.
Kudos / Solution appreciated.

Sorry, we can’t complete your purchase at this time Please return to the merchant.

Options
Go to solution
BKBatBunn
Contributor
Theirs I think

Haven't Found your Answer?

It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.