What does "We have no postal address on file" actually mean?

[Andrew1976]

Hi

a Recent transaction I completed said the payment had been paused, and then cancelled yet I contacted the vendor and they said they'd receieved the payment, I checked the payment details at the time and it said "We have no postal address on file". I then tried another payment yesterday to another vendor, who was also abroad from the UK.

This time I get a refund from them, checked the details again and it said the same thing "We have no postal address on file". Yet I've got 3 addresses in my address section. I paid a guy in the UK yesterday and so far not heard any issue, but I've just asked him if my address is showing.

What the heck is going on?

Thanks

Andrew

[PayPal_JonK]

Hello @Andrew1976,

Welcome to the PayPal Community! It sounds like there may have been an issues with the checkout process through the merchant's site. However, since it sounds like it's happening with multiple merchants, I'd recommend reaching out to our Customer Support teams for further assistance. You can reach Customer Support by clicking Contact at the bottom of the PayPal website. They're also available through Twitter direct message or Facebook instant message. 

Best wishes!

 - Jon K