Refund
Nick19851
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Posted on
Jul-24-2021
12:54 AM
I have refunded a payment made to me and customer has said it is on hold why is that
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Refunds
1 REPLY 1
kernowlass
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Jul-27-2021
11:50 AM
Pending refunds can only happen for two reasons.
1. The seller has issued a refund from their bank account which takes time to process.
2. You funded the payment to the seller using bank transfer. What PayPal do here is credit the recipient on your behalf (so there is no delay in despatching your item). Then if you receive a refund in the meantime they are unable to issue this until the original bank transfer completes.
https://www.paypal.com/us/selfhelp/article/i-want-a-refund
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