I was sent a refund for an item over a month ago which I paid for on my card but through paypal. The refund says it has been completed and has been sent to my paypal balance. Upon checking both my balance and my card statement the money is not to be seen. Any help is appreciated
If you funded the original Paypal payment to the seller from your bank account or a card then once marked refunded/completed it will automatically go back to that bank account or card. Normally it can take a few days up to a week to go back to a bank account and a bit longer for a card, Paypal say allow 30 days for a card (1 billing cycle) but its rarely that long. (Can vary according to country though). https://www.paypal.com/uk/smarthelp/article/FAQ1212
Advice is voluntary. Kudos / Solution appreciated.
