Question about american airlines and uatp

lazthomoson
Contributor
Contributor
so I paid through paypal but using my debit card. I had to cancel my trip and rebook meaning they sent me a refund but the uatp does not match any of my card numbers or bank numbers?? but the money was taken from my account. I called yesterday and they said they refunded the same way I paid it through. I called paypal and they said that it’s not showing. tomorrow makes the 7th day ky question is is the uatp supposed to be a transaction number because the number is not familiar at all?
Login to Me Too
1 REPLY 1

kernowlass
Esteemed Advisor
Esteemed Advisor

@lazthomoson 

 

If you funded the original Paypal payment to the seller from your bank account or a card then once marked refunded/completed it will automatically go back to that bank account or card.
Normally it can take a few days up to a week to go back to a bank account and a bit longer for a card, Paypal say allow 30 days for a card (1 billing cycle) but its rarely that long.
(Can vary according to country though).
https://www.paypal.com/us/smarthelp/article/FAQ1212


Advice is voluntary.
Kudos / Solution appreciated.
Login to Me Too

Haven't Found your Answer?

It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.