Haven't received payment, shipping label says verify your account but it is?

annaneumann1028
New Community Member
So recently I just became active on depop again, and I changed my email to another active email, and i did the same on paypal. I sold an item and went to print out the label, but it said my account had not been verified yet. I went through the steps of verifying and it still didn't let me. i then checked my paypal activity and the transaction is nowhere to be found. why is this?
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