Fraudulent Sopping website

[Ragdollz20]

Hi, I purchased 2 items from a shop on Facebook, l paid for 2X Self-Cleaning Cat Litter Boxes, afterwards l checked my transaction trough PayPal for tracking with shipping, but there was none, so l contacted the seller via messanger asking why no tracking details with no response, l then scroll through other people's comments on the items tread to see they were saying it was a scam site, l tried opening a case with them through PayPal but it was automatically closed, I could usually contact PayPal via the phone to sort these things out but not now due to Covid-19, I dont know what else to do to get my money back? Please help!

[kernowlass]

@Ragdollz20 

Please tell me that you didn't open an 'unauthorised' case and so negate your buyer protection for non receipt of item?

[Ragdollz20]

No, l dont think so? PayPal are saying l have 108 days before my case is closed, does that help? Im not savvy with all this, l just want to be able to contact PayPal directly about it, is there another method?

[Dchill18]

Oh dear. That’s exactly what I did. Trusted the site because they offered PayPal. I used the unauthorised activity use case to start a conversation. It was slammed shut and now unable to even message PayPal. It’s absolutely changed my trust in this platform.