Cancelled Payment Not Refunded

JonnyD81
New Community Member

I recently made a payment to friends/family but I typed the email address incorrectly. The payment just sat as pending so I cancelled the payment.

I then made another payment this time to the correct email address. This 2nd payment was received successfully. When I checked my bank both payments have gone out. The payments were made on Feb 17th. How long should it take for the original unclaimed/cancelled payment to either show in my PayPal or bank account? Funding source used was bank account. 

Thanks

 

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1 REPLY 1

kernowlass
Esteemed Advisor
Esteemed Advisor

@JonnyD81 

 

Gosh you were lucky, if that mis-spelled email address was valid to another person you 'may' have lost your money !!
Luckily you could cancel, so when you cancel a payment those funds can't do a u-turn > they have to process through to paypal who will as the transaction was cancelled return them to your funding source (if you paid from your bank account or with a card), or credit your paypal balance (if it was funded from that balance), but that takes a few days and sometimes up to a week.


Advice is voluntary.
Kudos / Solution appreciated.
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