To PayPal staff
doctortardis
Contributor
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Posted on
Apr-20-2018
10:01 PM
If any PayPal employees monitor this site can you please advise me why all of the emails I have sent via the website have been ignored and why the only team that replies to messages does not read the actual message but sends out a standard account checked and case closed template (this is the suspicious activity team).
3 REPLIES 3
kernowlass
Esteemed Advisor
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Apr-21-2018
05:53 AM
Ways to contact customer services........
1. You can click on help / contact and use the message centre option in the blue band at the top of the page (or the very bottom of the page dependent on country).
2. You can click on help / contact and use the phone option in the blue band top of the page (or the very bottom of the page dependent on country).
3. You can send them a personal message via their Facebook page @ www.facebook.com/PayPal
4. You can send them a personal message via their Twitter page @ AskPayPal for Twitter
5. You can use the message centre in your paypal account.
Advice is voluntary.
Kudos / Solution appreciated.
doctortardis
Contributor
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Apr-21-2018
06:21 AM
This is exactly what is happening with the messages I am sending. You have not advised why my emails are ignored or messages replied to with an inappropriate answer. I have logged into the account and there is no message centre anywhere. I have used the email link found on the contact page. I will not signup for Facebook or Twitter to use the options available there. I cannot afford to call until the issue i have is resolved.
kernowlass
Esteemed Advisor
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Apr-21-2018
07:03 AM
Haven't Found your Answer?
It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.
Related Content
- How does someone who don't have or want a PayPal account send money to my PayPal account? in My Money Archives
- Sending money in My Money Archives
- inviting a friend in PayPal Basics Archives
- Paypal ask payment method twice in My Money Archives
- Error - Sorry, PayPal Plus is currently not available in My Money Archives