To PayPal staff

doctortardis
Contributor
Contributor
If any PayPal employees monitor this site can you please advise me why all of the emails I have sent via the website have been ignored and why the only team that replies to messages does not read the actual message but sends out a standard account checked and case closed template (this is the suspicious activity team).
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3 REPLIES 3

kernowlass
Esteemed Advisor
Esteemed Advisor

@doctortardis


Ways to contact customer services........

1. You can click on help / contact and use the message centre option in the blue band at the top of the page (or the very bottom of the page dependent on country).

2. You can click on help / contact and use the phone option in the blue band top of the page (or the very bottom of the page dependent on country).

3. You can send them a personal message via their Facebook page @ www.facebook.com/PayPal

4. You can send them a personal message via their Twitter page @ AskPayPal for Twitter

5. You can use the message centre in your paypal account.



Advice is voluntary.
Kudos / Solution appreciated.
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doctortardis
Contributor
Contributor
This is exactly what is happening with the messages I am sending. You have not advised why my emails are ignored or messages replied to with an inappropriate answer. I have logged into the account and there is no message centre anywhere. I have used the email link found on the contact page. I will not signup for Facebook or Twitter to use the options available there. I cannot afford to call until the issue i have is resolved.
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kernowlass
Esteemed Advisor
Esteemed Advisor

@doctortardis

 

Your welcome.


Advice is voluntary.
Kudos / Solution appreciated.
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