Refund but no account balance
Vjm88
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Posted on
Jun-04-2020
09:11 AM
I requested and received a refund for an item I purchased on the app Mercari. My PayPal account says it has been refunded, but my PayPal balance still says $0. How can I access my refund?
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kernowlass
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Jun-05-2020
03:08 AM
If you funded the original payment to the seller from your bank account or a card then once marked refunded/completed it will automatically go back to that bank account or card.
Normally it can take a few days up to a week to go back to a bank account and a bit longer for a card, Paypal say allow 30 days for a card (1 billing cycle) but its rarely that long.
(Can vary according to country though).
https://www.paypal.com/us/smarthelp/article/FAQ1212
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