Still pending money EVEN though the item was delivered 3 days before with tracking number

Shopstathis
Contributor
Contributor

i want to know why some money are still pending,and the item has been delivered 3 day before(paypal says that i would have taken the money after one day the item arrived but nothing)!!I have provided the tracking number from usps!

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2 REPLIES 2

kernowlass
Esteemed Advisor
Esteemed Advisor

@Shopstathis 


Funds are normally released when tracking shows online that the item has been delivered to the buyer + 1 day as long as you used one of Paypals supported carriers.
If completed and no funds are released then contact c.s. and request manual release of funds.

Contact options for Paypal are accessed by clicking help/contact bottom left of Paypal pages...

1. Paypal phones are slowly re-opening and increasing in numbers (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, during business hours you may also be able to message whilst logged out.
Or
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.


Advice is voluntary.
Kudos / Solution appreciated.
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Shopstathis
Contributor
Contributor
Yes,but the tracking number on the site says “delivered”.So that’s why I am wondering about the funds which are still pending .Thanks for the response !
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