Pending payment

[Brookjordan04]

Someone brought something off me on depop. The payment is pending. It said it was pending until the 20th august or until I confirm delivery with a tracking number. I added the tracking number for when I shipped it. It’s still on pending. It said it wouldn’t be on pending once I’ve updated the tracking information. I have done that and still have got nothing.

[kernowlass]

@Brookjordan04 

https://www.paypal.com/uk/smarthelp/article/why-is-my-payment-on-hold-or-unavailable-faq1987

Funds are normally released when tracking shows online that the item has been delivered to the buyer + 1 day as long as you used one of Paypals supported carriers.
If completed and no funds are released then contact c.s. and request manual release of funds.

Contact options for Paypal are accessed by clicking help/contact bottom left of Paypal pages...

1. Paypal phones are slowly re-opening and increasing in numbers (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, during business hours you may also be able to message whilst logged out.
Or
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.