Payment on hold issues

limxuan
Contributor
Contributor

I am new user of paypal and i just registered my account 1 months ago. During 27 January 2021, i just sold one digital account to a customer. But when my request for the payment to customer is succeed, i received a notification from Paypal which stated due to i am new seller, the money that customer paid are on hold, i can get in within 21 days unless i fill in the delivery form. Due to i am selling a digital accounts, so i fill in the virtual product in the form, and the system informed me that i had succeed fill in the form and i will getting the money within 7 days of verification. I though there's a email or notification for customer to confirm this trade, but my customer mentioned that he didn't receive any notification or email. I am confusing about two questions, first is will i still able to get the money within 7 days even my customer didn't verified the trade, and the second is customer able to request for refunding the money with a simply reasons( e.x didn't receive accounts. content of trade are not same as mentioned) while the money still in on hold status?  HOLD PAYMENT 

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1 REPLY 1

kernowlass
Esteemed Advisor
Esteemed Advisor

@limxuan 

 

With payments received for tangible goods Paypal would request valid tracking information confirming the item has been delivered to the buyer. As they can validate the tracking information online, once it is delivered they can release the funds. As you have received the funds for a digital sale then no tracking number is applicable and Paypal would be unable to release these funds any sooner than the 21 days.

If you mark the transaction as processed then the buyer may have the option on their account to mark the transaction as delivery/satisfied. If the buyer confirms this by clicking on the "Confirm Receipt" button, the funds may be released to you sooner. This is not always guaranteed. 
If not then sadly its 21 days.


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