I need help with adding my card

Marc146c
New Community Member
Hello, I recently tried to add my Pyypl credit card and got the verification process, added the security code and then it told me we couldn’t confirm it’s you, I don’t know what to do.
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1 REPLY 1

PayPal_Meghan
Moderator
Moderator

Hello @Marc146c

Welcome to the PayPal Community! 

It sounds like you're running into our Security System, and I'm sorry to hear that. When making changes to your account, I recommend logging in from a consistent device with your location services turned on. You'll also want to ensure you're not using a hosting IP or VPN. Lastly, it can help to clear your cache and cookies or allow 48 hours between attempts. 

I hope you can add the card soon! 

- Meghan

 


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