suspected account hack/ locked out of account

[charlottew1]

hi, i think my paypal account may have been hacked. i had an email to say that an email address had been added to my account (one i did not recognise). when i tried to log in, it said my email address was not recognised.

im worried that my account may be about to be used for fraud or something. should i contact my bank and ask them to block all possible paypal payments? 

by the way, this is not the account that has been hacked, ive had to make a new one to contact paypal, as i of course cannot access my original one. 

is there a way i can contact paypal to delete my original account and all the details stored on it?

can anyone help?

thanks!

[kernowlass]

@charlottew1 

if you were hacked......

Click on the transaction in your paypal account and use the 'report a problem' link at the bottom to report it as unauthorised if that is what it was.

An unauthorised transaction means that your Paypal account was hacked and used without your consent.
If Paypal check IP addresses / devices etc and find that it was hacked then yes you should receive your refund.

I hope you changed your password and security questions?
I hope you ran a virus scan on your computer?
I would also be telling my card issuers and bank accounts company that the account was hacked so that they can keep an eye on your account OR remove the financial info involved until things are sorted.

OR log in > click on settings > close account is on the left side of that page, remove any cards or bank accounts / subscriptions first.