Unable to receive SMS or mobile call confirmation

jesse_samuel98
New Community Member

I cannot access my account because I'm being prompted to confirm my identity via mobile. However, Paypal will not send me any confirmation codes nor will they call me. A couple of users have had the same issue after a quick Google search, but the 'solutions' are lacklustre and plainly false. My phone is not blocking SMS messages or phone calls, and neither is my provider. I don't know how to get past this. Any help would be appreciated!

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2 REPLIES 2

eniolaoyegunle
New Community Member
I have a similar problem in my case my phone number has changed hence I can not receive the SMS. Any ideas how to update contact number without the 2 step verification? Thanks
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Elektrakosh
Contributor
Contributor
I've been stuck for weeks because of the 2 step overlay page. I guess they simply don't have an answer, or don't care. I haven't got any response to my message here.
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