Unable to log in due to old number PSD2

danielr2222
Contributor
Contributor

I need to use Paypal but because of PSD2 and the fact the number on my account is one I  don't use anymore I  can't log in, I have tried everything but nothing works. 

Any help would be greatly appreciated 

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5 REPLIES 5

benco89
Contributor
Contributor
I'm having exact same problem right now, any luck?? Doesn't seem to be much ways of contacting pay pal either
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danielr2222
Contributor
Contributor

I also tried contacting them but it appears   you need to be able to log in to even get that far

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John502
Contributor
Contributor
And do it goes round in a circle , you can’t talk to them to get access , and you need to get access to talk to them . You could phone as a guest according to the instructions but I cannot figure that out , if they answer .
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John502
Contributor
Contributor
I have the same issue . No way through to talk to a PayPal either . This surely is not good service .
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kernowlass
Esteemed Advisor
Esteemed Advisor

@John502 

@danielr2222 

@benco89 

 

Try:

1. Downloading the app to see if it will let you in to change / update it in the settings.

2. Use the forgotten password option several times.

3. Trying another browser that may let you in without phone verification (then change it when you have logged in).

4. Trying again another day when sometimes you can get in without doing the verification and then change the number.

5. Changing the password a few times sometimes works as it can bypass the phone verification.

If that does not work then you would need to contact customer services so that they can i.d. you another way and then add your new phone number to your account.

Contact options for Paypal are accessed by clicking help/contact bottom left of Paypal pages...

1. Paypal phones are slowly re-opening and increasing in numbers (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, during business hours you may also be able to message whilst logged out.
Or
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.


Advice is voluntary.
Kudos / Solution appreciated.
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