Sorry, we couldn’t confirm it’s you // Help Please remove the lock

[contraa]

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[contraa]

Please remove the lock from my account. I am writing now from this account. I can not log into my account writes Sorry, we couldn’t confirm it’s you
When I try to reset the password, etc., it writes the same thing. You cannot select the function send to mail or card confirmation. Just writes always
Sorry, we couldn’t confirm it’s you. 
I am writing from this account. I've already waited 48-72 hours. He writes the same thing. Please remove the lock from my account. Created an account a long time ago

[kernowlass]

@contraa 

Try:

1. Downloading the app to see if it will let you in to change / update it in the settings.

2. Use the forgotten password option several times.

3. Trying another browser that may let you in without phone verification (then change it when you have logged in).

4. Trying again another day when sometimes you can get in without doing the verification and then change the number.

5. Changing the password a few times sometimes works as it can bypass the phone verification.

If that does not work then you would need to contact customer services so that they can i.d. you another way and then add your new phone number to your account.

Contact options for Paypal are accessed by clicking help/contact bottom left of Paypal pages...

1. Paypal phones are slowly re-opening and increasing in numbers (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, during business hours you may also be able to message whilst logged out.
Or
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.