Requiring a mobile number to access my paypal account

[Janet1905]

PayPal now requires a mobile number in order to access your account. I do not have a mobile phone and there is ABSOLUTELY NO WAY that I will purchase one for PayPal. I cannot get them on the phone to transfer funds sitting in my account. After I make that transfer, I will gladly stop using PayPal. Does anyone know how to contact other than the message center which you need access to your account to use?

[kernowlass]

@Janet1905 

Contact options for Paypal at the moment are accessed by clicking help/contact bottom left of Paypal pages...

1. Paypal phones are slowly re-opening and increasing in numbers (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, during business hours you may also be able to message whilst logged out.
Or
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.

[morningdewdrops]

I don't have a mobile phone either, and feel like I am being held at ransom just to get into my account. Do they not care that they risk angering people? I'm not going to go out and buy a mobile phone just because paypal asks me for one. It's like they're looking for an excuse to draw themselves negative attention. If I have to, I'd much rather dig my heels and stop using paypal altogether.

[troglodyte2]

Ditto re access issue and NO, none of the contact methods work if you can't get into your PayPal account and don't have Facebook/Twitter accounts. What did get through from the US: call[Removed. Phone #s not permitted] answer "access issue", then "none of the above", wait on hold for however long it takes (20-45 minutes in my experience). The first time I had this issue, it took multiple tries to get the account unblocked so I could access it again. Two weeks later access is blocked again and the person I reached was adamant that a mobile number was required, no exceptions. This on a day when I had paid a merchant and received money from relatives via PayPal with no issue. So I insisted that they send the money I had received to the bank account on file - which could take 7-10 business days. Apparently anyone without a mobile # can do everything EXCEPT access their account! I have no idea how this can possibly make sense to whoever makes these policy decisions.

[kernowlass]

@troglodyte2 

Really? Person in this thread i have just read managed it.

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https://www.paypal-community.com/t5/My-Account/No-account-access-because-verification-code-is-sent-t...

[troglodyte2]

That person actually HAS a mobile number...

[morningdewdrops]

We definitely aren't alone in having this problem. And currently it seems that paypal has decided it will require the use of a mobile phone number in the future...  Logging in whilst making a paypal purchase (I tried this on ebay) seems to be the only trick to temporarily gain access (short caving in, and myself magically owning a *NON-EXISTENT* mobile phone number). As for me, the writing is on the wall regarding the future use of paypal (also future ebay selling).

https://www.paypal-community.com/t5/My-Account/Don-t-have-a-mobile-phone/td-p/1793956

https://www.paypal-community.com/t5/My-Account/No-mobile-phone-number-What-do-I-do/td-p/1605422

https://www.paypal-community.com/t5/My-Account/Logging-into-my-account-without-my-mobile-phone/td-p/...

https://www.paypal-community.com/t5/My-Account/Logging-into-my-account-without-my-mobile-phone/m-p/2...