Need help removing old phone number and linking a new bank account
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I'm posting here instead of using the customer service tool because when I tried using the customer service tool it tried to "confirm my identity" by texting my old phone number which I don't have access to anymore. So I'm not sure what to do.
Firstly, I want to remove my old phone number in my account settings. I did add my new number, confirmed it, and set it as my primary number. But whenever I try to remove the old number, I get a message that tells me "Sorry, there's a problem. If you keep seeing this, please contact customer service."
Secondly, I want to link a new bank because my old bank no longer exists and was bought out by my new one. So I have to use a new routing number. I can't use the authy app to confirm the bank info because I don't have a smart phone to use, so I am trying to use the other way of confirming my bank by giving my routing and account number then it sends a small payment and I confirm the amount through paypal. But after I give paypal the routing and account number, it asks for my phone number, only giving me the option to use my old one. If I try to use the new one, paypal gives me an error saying "It looks like the phone number isn't registered in your name. Please try a different number."
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I love that the Paypal employee Ramerroya posted a nice long message none of which addressed the original posters issue.
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What'd you expect? They have a script to follow. And Boy do they stick to it. Oldest post like this is from 2014 (that i can find). Are you having the same issue and wanting a solid reply? 3 hours looking into this: Here's my honest reply as quoted by 15 different articles.
"It'll work eventually, When? Who know's. But eventually it will work."
-Another did say that you could try through the mobile app (It worked for him and one other)
-Another User Also stated trying to clear Cookies, closing the browser, and then restarting the browser.
I'll add my own spin to this one
-Try logging out, closing the page, then the browser, and then open everything back up (This worked for me, And i didn't need to clear cookies, though no harm no foul doing so.).
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