Know my email and password but have new phone number

[Dan261]

Hi,

i need to update my phone number as it has two layer protection now, any ideas? I have rang in, it was no help, anybody got an email address or somebody I can contact.

Thanks,

Dan 

[cosbone]

I had the same issue today and was about to 'kill someone' when I found a contact phone number from a google search.   Call this number - <Removed> and you'll get sorted.     I need a stiff drink!

[Dan261]

Thanks for the reply, can you send me the number like this 0 2 5 etc as PayPal have removed it. Thanks for your reply 

[kernowlass · Accepted solution]

@Dan261 

NEVER use a google search for paypals number, that is how folks get scammed by phoning fake paypal numbers.

Try:
1. Downloading the app to see if it will let you in to change / update it in the settings.
2. Log on via developer.paypal.com, go to paypal.com and change it in settings.
3. Use the forgotten password option several times.
4. Trying another browser that may let you in without phone verification (then change it when you have logged in).
5. Trying again another day when sometimes you can get in without doing the verification and then change the number.
6. Changing the password a few times sometimes works as it can bypass the phone verification.
7. Try clicking on P top of the forum page and see if you can log in via the forum.

If that does not work then you would need to contact customer services so that they can i.d. you another way and then add your new phone number to your account.

Contact options for Paypal are accessed by clicking help/contact bottom left of Paypal pages...

1. Paypal phones are slowly re-opening and increasing in numbers (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, during business hours you may also be able to message whilst logged out.
Or
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: https://www.facebook.com/PayPalUK and @AskPayPal for Twitter.

[Dan261]

@kernowlass 

Thank you so much for your detailed reply. I have finally got my account updated. I deleted the app, loaded it again and it let me sign straight in. I was close to giving up.

Thanks again 

Dan