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How to update mobile phone number without a possibility to log-in?

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Gab987
New Community Member
Posted on

Hi, 

My mobile phone that was linked to my PayPal account got deactivated and I lost access to it.

I want to update with a new phone number but since I'm not able to pass 2 step verification I cannot even login.

 

Any workaround?

Obviously, Paypal's hotline doesn't work these days ... 

2 REPLIES 2

How to update mobile phone number without a possibility to log-in?

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MarvinGL
Contributor
Luckily I can help u cause there is a major security issue in PayPal. U have to click the button "forgot password" or what ever it says in Englisch (I am German so I don't know what it says there in Englisch but I am sure u know what I mean). Then u change your password. After confirming it in your email u should be logged in automatically without having to have access to your phone. Furthermore U should be able to change your phone number for the authentication without any safety measures... Hope it helps.

How to update mobile phone number without a possibility to log-in?

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kernowlass
Esteemed Advisor

@Gab987 

 

Try:

1. Downloading the app to see if it will let you in to change / update it in the settings.

2. Use the forgotten password option several times.

3. Trying another browser that may let you in without phone verification (then change it when you have logged in).

4. Trying again another day when sometimes you can get in without doing the verification and then change the number.

5. Changing the password a few times sometimes works as it can bypass the phone verification.

If that does not work then you would need to contact customer services so that they can i.d. you another way and then add your new phone number to your account.

Contact options for Paypal are accessed by clicking help/contact bottom left of Paypal pages...

1. Paypal phones are slowly re-opening and increasing in numbers (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, during business hours you may also be able to message whilst logged out.
Or
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.


Advice is voluntary.
Kudos / Solution appreciated.

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