Getting past mobile phone requirement when I don't own a cell phone.

[muckenfuzz]

Paypal is requiring that I enter my mobile phone number before they will let me into my account.  This is new.  I have never had trouble getting in before.  I don't own a cell phone.  But as they require a number, I can only enter my land line number.  But of course, when they text the security code to it, nothing happens.  HELP!!!!  After a 3-hour wait, I finally talked to their spokesman 2 days ago, and he said he made it so that mobile number requirement was gone. But it isn't gone.  It's like being stuck inside a spiral nightmare.

[Woutervdc · Accepted solution]

i do have a mobile phone but i can only choose an old number

[muckenfuzz]

So you send me your old cell number, I use it to get the code, they text the code to you, you send it to me, I use it to get into my account, and voila!  Right?  Is that what you meant?

[Hookjg]

I still do not see an answer to this problem! I do not own a cell phone, only a house phone and they are still trying to send codes to that phone, This is becoming a big problem!  Do you want me to leave and go somewhere else? I am not buying a cell phone!

[kernowlass]

@Hookjg 

@muckenfuzz 

@Woutervdc 

Read the post by moderator Rachael on this thread as you will need a mobile phone to access your account in the future.

https://www.paypal-community.com/t5/My-Account/Don-t-have-a-mobile-phone/m-p/2032677#M65272

In the meantime to log in try............

1. Downloading the app to see if it will let you in to change / update it in the settings.
2. Log on via developer.paypal.com, go to paypal.com and change it in settings.
3. Use the forgotten password option several times.
4. Trying another browser that may let you in without phone verification (then change it when you have logged in).
5. Trying again another day when sometimes you can get in without doing the verification and then change the number.
6. Changing the password a few times sometimes works as it can bypass the phone verification.
7. Try clicking on P top of the forum page and see if you can log in via the forum.

If that does not work then you would need to contact customer services so that they can i.d. you another way and then add your new phone number to your account.


Contact options for Paypal are accessed by clicking help/contact bottom left of Paypal pages...

1. Paypal phones are slowly re-opening and increasing in numbers (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, during business hours you may also be able to message whilst logged out.
Or
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.

[Saturday]

I should be able to log on as usual without having to get a mobile smart phone that I do not want to get; and if I did I would not want to share.