Cannot log in - stuck in Catch 22 loop

[BruceHep]

Hi. I am unable to log in to PayPal because the system wants to send a One Time PIN validation to a phone number that I no longer have. I am unable to change the phone number on my profile to my current one because I have to be logged in to do that. If I follow the Forgot Password option and enter my valid E-mail address, the system says that it could not validate me, even though I have received routine E-mails from PayPal as recently as yesterday. I have tried calling the help line phone number but it says that because of CV19 the number is currently unmanned. I cannot access the message option because I need to be logged in first. Is there any other way to log into PayPal or any way to get to speak to a human?

[kernowlass]

@BruceHep 

Try:

1. Downloading the app to see if it will let you in to change / update it in the settings.

2. Use the forgotten password option several times.

3. Trying another browser that may let you in without phone verification (then change it when you have logged in).

4. Trying again another day when sometimes you can get in without doing the verification and then change the number.

5. Changing the password a few times sometimes works as it can bypass the phone verification.

If that does not work then you would need to contact customer services so that they can i.d. you another way and then add your new phone number to your account.

Contact options for Paypal are accessed by clicking help/contact bottom left of Paypal pages...

1. Paypal phones are slowly re-opening and increasing in numbers (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, during business hours you may also be able to message whilst logged out.
Or
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.