Can't log in, which is required top get help to log in

[JonnyRelentless]

I have been trying for over ten years to access my account. It requires an old phone number that I no longer have access to. I called customer support years ago, but the best advice they could give me was to create a new account. I thought it was ridiculous, that they couldn't change the number for me or remove the requirement to get a text message to log in, so I didn't create a new account.

At this point, I just want to delete that account, but I can't, without access to that account. So I finally gave in and made a new account just to be able to access customer support, but the new account doesn't allow me to call or text customer support either. It keeps asking me to log in, and if I log in to the new account, it seems to say, "There, you're logged in! Problem solved, you're welcome!"

So here I am, logged in to the new account, to ask the community if they know of a way I can delete my old account, since customer service is useless.

Bonus problem: I tried to send money to my daughter overseas (the Netherlands) with the new account, but it is giving me a very vague error message:

"We added your new payment method, but can’t use it right now. To continue, choose or add another way to pay."

I keep getting this message even though I have since added my checking account, my savings account, and my debit card.

[kernowlass]

@JonnyRelentless 

Try:

1. Downloading the app to see if it will let you in to change / update it in the settings.

2. Use the forgotten password option several times.

3. Trying another browser that may let you in without phone verification (then change it when you have logged in).

4. Trying again another day when sometimes you can get in without doing the verification and then change the number.

5. Changing the password a few times sometimes works as it can bypass the phone verification.

If that does not work then you would need to contact customer services so that they can i.d. you another way and then add your new phone number to your account.

Contact options for Paypal are accessed by clicking help/contact bottom left of Paypal pages...

1. Paypal phones are slowly re-opening and increasing in numbers (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, during business hours you may also be able to message whilst logged out.
Or
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.