Can't get in to change my phone number.

[avrohomw]

I changed my phone number to a new service provider and before I had a chance to change my PayPal account details, and upon an attempt to login was prompted with a verification of telephone number to obtain a code to continue. The phone number attached to my account does not exist any longer so I can't get the code. 

[kernowlass · Accepted solution]

@avrohomw 

Try:

1. Downloading the app to see if it will let you in to change / update it in the settings.

2. Use the forgotten password option several times.

3. Trying another browser that may let you in without phone verification (then change it when you have logged in).

4. Trying again another day when sometimes you can get in without doing the verification and then change the number.

5. Changing the password a few times sometimes works as it can bypass the phone verification.

If that does not work then you would need to contact customer services so that they can i.d. you another way and then add your new phone number to your account.

Contact options for Paypal are accessed by clicking help/contact bottom left of Paypal pages...

1. Paypal phones are slowly re-opening and increasing in numbers (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, during business hours you may also be able to message whilst logged out.
Or
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: https://www.facebook.com/PayPalUK and @AskPayPal for Twitter.

[Wilbolo65]

My current number is the right number but I'm trying to transfer money to another account and it's asking for my number it will not let me because telling me it's an invalid number but it is a valid number I tried to contact message center and is also requiring my phone number then I call customer service and then some other stuff too that they're not picking on their phones or accepting any calls and I got money in my account that I need what do I do

[Taz1978]

I have not got either phone numbers anymore, i already confirmed my status when i changed my password & it wont let me talk to anyone without verification! Talk about a vicious circle!!!!

[Pettt69]

Hi. I felt the same, but this issue may be solved easyly. You can contact PayPay via an exist account. If you write them without account, you will not get answer. My girlfriend had this issue, and i wrote message from my account. Help desk answered within some hours. The best way to solve your problem is via "the logged out chat". Yeah it is difficult to find. I tell you how to reach them:

1. Go to https://www.paypal.com/sk/smarthelp/home
(it is for europeans, for americans only the american paypal can help)
2. At almost bottom click on Contact Us -Contact Customer Service
3. From 'common issues' (normally you are there now) select 'Password and account issues'
4. Click to 'login problems'
5. Scroll down and click on the 'message us' bubble.
and now the important part:
6. There is in the pop up window 'chat us while logged out'

Now you can chat with someone (due covid-19, try it before noon, they don't work fulltime now)
If you can tell them your account e-mail, full name, the old number added in account, and you can verify yourself they will ask the last 4 digit of your credit card in a "security box" (the numbers will not be visible), you win.

!!!One important thing: after you verify yourself, they can change your phone number in your account (with a code sent to your new number), but because of security reasons, you can log in first only using internet (IP) from the origin country where your account created and set. !.ONLY.! If you live abroad, and you can not travel home, and cannot ask your trustable parents/brother at home to log in instead of you (uhm, it is not official 😉 ), you CAN NOT SOLVE your issues.!!!