Account login issue. Authentication required.

[hmir]

Hello

I had not used my Paypal account for many years, today, I logged in with my account login and password, and was directed to "Authenticate required" page. I was given two options to receive authenticate code via text message or phone call.

However, the problem is that the two phone numbers I have added to my account are old, and out of servce. iNow I am stuck in a catch 22 situation. I cannot completely login to my account to change my phone number, and without an updated phone number, I cannot completely log in.

Can someone please advice me on what to do?

Worst case scenario, can I delete my Paypal account associated with my Gmail account, and recreate it from scratch?

Thanks

Mir

[kernowlass]

@hmir 

Try:
1. Downloading the app to see if it will let you in to change / update it in the settings.
2. Log on via developer.paypal.com, go to paypal.com and change it in settings.
3. Use the forgotten password option several times.
4. Trying another browser that may let you in without phone verification (then change it when you have logged in).
5. Trying again another day when sometimes you can get in without doing the verification and then change the number.
6. Changing the password a few times sometimes works as it can bypass the phone verification.
7. Try clicking on P top of the forum page and see if you can log in via the forum.

If that does not work then you would need to contact customer services so that they can i.d. you another way and then add your new phone number to your account.

Contact options for Paypal are accessed by clicking help/contact bottom left of Paypal pages...

1. Paypal phones are slowly re-opening and increasing in numbers (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, during business hours you may also be able to message whilst logged out.
Or
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: https://www.facebook.com/PayPalUK and @AskPayPal for Twitter.