Account access issues

[Sophie180]

I haven't used PayPal for years (because about every 18 months I go through the same ridiculous dead end situation) try to regain access to my account and give up!

I have a valid username and password but when Im taken through the further validation process they want to send a code to a telephone number that is no longer valid, and old inline from a previous address. I can't change it because I can't gain access to the account.....when I call them they want bank details from me from five years ago (goodness knows what they were!) and give me no other option to pass their security checks. So basically for four years I've been locked out my account and not a single person at PayPal can help me. I find it all a little hard to believe to be honest.......madness. Cant even cancel the account and set it back up because guess what, I can't gain access!

[kernowlass]

@Sophie180 

Try:

1. Downloading the app to see if it will let you in to change / update it in the settings.

2. Use the forgotten password option several times.

3. Trying another browser that may let you in without phone verification (then change it when you have logged in).

4. Trying again another day when sometimes you can get in without doing the verification and then change the number.

5. Changing the password a few times sometimes works as it can bypass the phone verification.

If that does not work then you would need to contact customer services so that they can i.d. you another way and then add your new phone number to your account.

Contact options for Paypal are accessed by clicking help/contact bottom left of Paypal pages...

1. Paypal phones are slowly re-opening and increasing in numbers (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, during business hours you may also be able to message whilst logged out.
Or
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.