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Ticket sale

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SASPLEASE
New Community Member
Posted on

I sold some tickets and buyer messaged me a few minutes prior to doors even opening to say they didnt work. I know they are legitimate and would have worked but think buyer decided not to attend due to poor weather maybe? They could not have tried them when they messaged me. I don't want to refund because I think they have been used. Any advice please? 

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Ticket sale

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Anonymous_User
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Were the tickets digital or physical ?   If the tickets were digital or electronic, then you may not be eligible for coverage under PayPal’s Seller Protection.  You may have to wait to see if the buyer opens a dispute requesting a refund and go from there.

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Ticket sale

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Anonymous_User
Not applicable

Were the tickets digital or physical ?   If the tickets were digital or electronic, then you may not be eligible for coverage under PayPal’s Seller Protection.  You may have to wait to see if the buyer opens a dispute requesting a refund and go from there.

View solution in original post

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