cancel
Showing results for 
Search instead for 
Did you mean: 

Seeking advice regarding a Chargeback decision

Options
Eeeeeeeek
New Community Member
Posted on

Hi,

 

I am a seller on eBay. A customer purchased an item from my eBay store on 21st June. I posted the item via Australia Large Domestic Letter with Tracking Envelope on 22nd June. The tracking shows delivered on 30th June.

 

Buyer filed a Chargeback claiming unauthorised transaction on 8th July. I let the process happen as tracking already showed delivery.

 

Yesterday, to my surprise, PayPal sends me an email saying buyer won the chargeback, costing me the item, the money and a $15 chargeback fee.

 

How do I appeal this decision? Due to COVID, PayPal has no call center, and their online messaging service has been most unhelpful.

 

 

Haven't Found your Answer?

It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.