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Payment into account

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HelenLW
New Community Member
Posted on

Hello, this is the first time I have had money paid into my account and I am wondering if the purchaser can cancel their transaction after I have sent their purchase. Or is there a number of days that I can be sure that if I send their goods they can no longer cancel.

Thank you

1 REPLY 1

Payment into account

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Anonymous_User
Not applicable

The buyer cannot cancel the order however, they can contact you and ask you to cancel it for them.   What the buyer can do is open a dispute requesting a refund should they change their mind or there's an issue with the item.  As per the User Agreement, the buyer has 180 days from the date of the purchase to either keep the item or open a dispute.

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