Help with refund

[Timtam67]

I am the seller and the buyer is claiming they don't have the item so PayPal refunded them even tho the tracking I gave PayPal and the seller both say it's been delivered to the address the buyer gave me, I called PayPal and they said on their end it doesn't say delivered so they put the tracking number into aus post website and said they could see the buyer has received the item so told me to dispute the decision which I did. And it got rejected again! How do I get my money back ?

[PayPal_Marina]

Hi @Timtam67,

Thank you for your post. That certainly would be frustrating to experience, and I sincerely apologize for the inconvenience it has caused you. I'd recommend contacting our Customer Support team directly for assistance with appealing the case decision.

I hope this is resolved for you quickly!

- Marina