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June 28 2019 buyer sets up an ebay account. Purchases software license . Sent item via email : per the tems of the listing on ebay.
Date: Friday, July 12, 2019 2:44 PM
Attach: root folder windows.jpg; license_key_harrison_mixbus5.txt
Subject: Fw: Attached is your mixbus license file
Buyer receives item and write back he does not know how to use it.
buyer files claim with ebay then closes it on the same day
Subject: Fw: Return closed: Harrison Mixbus audio mixer software license unused ver 5.2
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Here's what happened
Sent: Thursday, July 18, 2019 1:17 PM
Subject: Return closed: Harrison Mixbus audio mixer software license unused ver 5.2
This return was closed
This return was completed on Jul 18, 2019.
The buyer closed the return
Reason for closing
The buyer (lionsd-14) created a return (5121366236)
Reason for return
Doesn't match description or photos
I never received a package with Physical CD
Ad never stated it would be sent via mail. It is a text file with a serial number
Then files a claim with paypal.
I send him a cd with proof of tracking and paypal still returns his money.
I contact ebay and they investigate buyer and find his account is fraudulent and closes account.
We're reviewing your report
Thanks for letting us know about a buyer who may have been violating our policies. Here's a summary of your report.
Reason: Returned an item after they opened, used, or damaged it
Comments:buyer used item then filed claim with ebay and on the same day closed the claim. Then opened a claim with paypal which was decided in their favor and never returned item. Money was deducted from paypal even after showing tracking number and email proof of delivery
response from ebay abour buyers account:
Suspicious buyer for item
We had to cancel bids for the buyer, lionsd-14, because they aren't registered on eBay:
123779450130 - Harrison Mixbus audio mixer software license unused ver 5.2
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We recommend you take the following actions if this buyer won the item:
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I have sent the buyer the license file via email and via usps with tracking. Paypal still refunds buyer. There is no seller protection at all even when you follow their terms. Now i go the the paypal transaction and the buyer has no address on file but when it was purchased it was shown and confirmed and it is the address i sent the cd to.
It is so evident buyer scammed me and had no intent to pay for the item and to use ebay and paypal to get his money back.
Paypal does not read anything you send them during the dispute and you as a seller will lose the dispute every time.
Not only was the money refunded but the item being software is not returnable and he just keeps a copy of it and will use it.
I have processed over 100.000 thru paypal over the years and now i will end my relationship with them and will never use their services again.
Paypal Wake up. You just lost a great customer over $40.00
How can paypal say they have seller protection when i followed their term every step of the way and still the dispute was in the buyers favor.
Good luck and good bye paypal hello google pay.
did you say that you shipped to an address he provided and then when he file a dispute with paypal,he no longer has a shipping address?
Digital buyers do not have to add a shipping address as there is no physical item to ship .
So when you enter tracking and paypal bot used your tracking to see if it has been delivered to his blank address,there is no match.
his address is blank blank blank/
so look up the Paypal email which said you get cash and find what is the address you are supposed to ship to,if it is the one you used,appeal and a human being will look into it ,tell him your buyer has removed his address .
No. When he 1st purchased the software paypal had an address showing and also stated it was a confimed address. I shipped the cd to that address with a tracking number and the tracking from usps confirmed it was delivered. see for yourself usps 9500116195919206357661
After the dispute was over the address was removed from paypal site and the buyers reversal receipt now shows( no address on file).
Current reversal on paypal
Reversal sent to Jass <removed>
July 23, 2019 at 9:38:47 PM PDT
Transaction ID: 6P640765AU408622X
Payment Status: COMPLETED
We have no postal address on file
Original Purchase receipt from paypal
Jun 28[Removed. Phone #s not permitted]PDT
Transaction ID: 7GU239759B649983Y
You received a payment of $40.00 USD from lionsd-14
Thanks for using PayPal. You can now ship any items.To see all the transaction details, log in to your PayPal account.
It may take a few moments for this transaction to appear in your account.
Seller Protection - Eligible
Note to seller
The buyer hasn't sent a note.
Shipping address - confirmed
You haven’t added any shipping details.
Description Unit price Qty Amount
Harrison Mixbus audio mixer software license unused ver 5.2
Item# 123779450130 $40.00 USD 1 $40.00
I will call paypal and try to give them a chance to sort it out.
well,Paypal should be able to see what is his shipping address in his account.
did you go to your payment history,look up that transaction and see if the address is still there?
Brother same thing has happened with me too, I think they are not reviewing anything. There are only robots which are running PayPal as they are checking any details which are providing. I had one guy, he did refund request after 1 month of successful delivery, he just sent one message work is not finished with a refund request, and some ROBOTS refunded it without seeing anything. How can we trust it in the future?