cancel
Showing results for 
Search instead for 
Did you mean: 

"Quick Security Check" is impossible to pass - won't accept my phone number.

Options
DLBurkhart1
New Community Member
Posted on

I'm trying to access my account, but can't pass the "Quick Security Check". It requires I add a new phone number, but won't accept it. I get the error message, "This type of number isn't supported." I have the same phone number for all options (text message, phone call to mobile phone, phone call to home phone, and phone call to work phone). So, I get the same error for whichever one I choose. Surprisingly, I can reset my password or login to the Resolution Center. Resetting my password sends a code by SMS to my phone number already in my account and lets me successfully set a new password. But, the login process keeps insisting I pass the "Quick Security Check" with a new phone number. So much for anything "Quick".

I saw the same issue posted over a month ago with no feedback at all. I'm hoping the extra detail will help generate a helpful response. But, honestly, I'm taking a pessimistic posture on this.

3 REPLIES 3

"Quick Security Check" is impossible to pass - won't accept my phone number.

Options
MawmawB
Contributor
Same hete

"Quick Security Check" is impossible to pass - won't accept my phone number.

Options
V116
New Community Member
I’m having the same issue. This is exactly why I stopped using PayPal back years ago. I thought I’d give it another shot but I see nothing has changed to improve it. I’m just glad it’s not my paycheck I’m trying to access.

"Quick Security Check" is impossible to pass - won't accept my phone number.

Options
neelydd
Member

Ughhh!! I'm having the same exact problem! No one seems to have the answer or any guidance on this!! 😩

Haven't Found your Answer?

It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.