cant login

recepturkoglu
New Community Member

Hi, i cant react to my account. I did write my username and password and then it redirects to me to the sms/call page to verify my identity. I did select sms/call ma but no SMS/call reached to me and i cant login my account.

it says" Something went wrong.You can give it another try." and "We’re having trouble making sure it’s you".

 

so i'cant reach to paypal customer service because i cant login

 

what should i do?

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1 REPLY 1

kernowlass
Esteemed Advisor
Esteemed Advisor

@recepturkoglu 

 

See if you have the option to phone, if you do then use the guest option.


https://www.paypal.com/cshelp/article/how-do-i-contact-paypal-customer-service--HELP378


Advice is voluntary.
Kudos / Solution appreciated.
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