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Wrong phone number showing

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rosemarie555
Contributor
Posted on

My receipt for a transaction shows an incorrect phone number.    How can I make the correct number show on a transaction receipt ?   FYI: my account profile has my right number.

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Wrong phone number showing

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PayPal_MariaI
Moderator

Hello, @rosemarie555!

 

Thank you for reaching out to us through the Community! 

 

I'm sorry to hear the phone number is incorrect. Unfortunately, it isn't possible to change the details if the transaction is done. From your profile, you can manage your phone numbers and set up the right number as the preferred one. You can find the steps on the following link: https://bit.ly/3j56v4y

 

I hope this information helps. 

 

María. 

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Wrong phone number showing

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PayPal_MariaI
Moderator

Hello, @rosemarie555!

 

Thank you for reaching out to us through the Community! 

 

I'm sorry to hear the phone number is incorrect. Unfortunately, it isn't possible to change the details if the transaction is done. From your profile, you can manage your phone numbers and set up the right number as the preferred one. You can find the steps on the following link: https://bit.ly/3j56v4y

 

I hope this information helps. 

 

María. 

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Wrong phone number showing

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PayPal_MariaI
Moderator

Hello again, @rosemarie555!

 

I would like to add that if you need to be contacted by the seller, you can reach out to them and provide them with your correct phone number.

 

María.  

Wrong phone number showing

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Esajuhani
New Community Member
there IS wrong My old phone number,what can i do **bleep**

Wrong phone number showing

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rosemarie555
Contributor

I had to contact customer service.

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