Why can’t I confirm my new email?

[GreenElf]

I changed my backup/alternate email on my account, but every time I try to confirm it using either the link or the confirm button in the confirmatory email I get an error. I know it is my correct password — do I need to set up a separate password for every email address? I am using Apple mail and Safari on an iPad with iOS 15.1. 

[PayPal_Ayesha]

Hello @GreenElf,

Welcome to the PayPal community and thank you for your post!

I am sorry to know that you're unable to add an email address. This might be due to a technical issue on the website. In this case, I would recommend you try using a different browser or different device to see if this helps to resolve this issue. If the issue persists, kindly reach out to our customer support team through the contact options available on our website so that advisors can help you further. 

I hope this helps.
Ayesha