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We're sorry, we couldn’t confirm it’s you

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Khya1
Member
How do I let this company know that I am who I say I am. When I made this account, I had a lot going on. So I may have keyed in some information wrong. Now that I’m on my feet again with a new number, I noticed I spelled my name wrong again. I need to link my account but I’m getting this message🙄

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RyanHotchkiss
Contributor

Call, insist on talking to a person, and explain your situation. Alot about PayPal makes me angry. Their customer service isn't one of those things. If you actually talk to a person, you'll be pleased with the results. I talked to a woman from WY and we ended up visiting and laughing for a half an hour. Do what it takes to talk to a Gringo(a) and you'll be fine.

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ArronH
Contributor
This error just showed for me when trying to access on my phone. Clearing history, cookies and other browsing data fixed the issue for me. Hope it helps!

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bod3
Contributor

i can get to the log in screen to enter my email and password but then it just says we cant verify your identity and i get this in the browser https://www.paypal.com/authflow/verification-failed/

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PincOX
Member

Same error, on laptop and on iPhone... *beep*

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Stormcrusher
New Community Member

I just got this error too and it's annoying. One way I got around this is "forgetting my password". After I set up a new password and everything it worked fine, but then it logged me out and again the same problem. Did the same thing again and went to delete my cards. Hope this helps anyone if even for a moment.

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Jahfari3
Contributor
Same, what did you do to resolve that?

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Aleber
New Community Member

What is wrong, I was putting the right password and I didn't change my password. Your website and app are scary . I am afraid to use it. I still have money on my account. What is happening/

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teoman1212
Member

I'm having the same  problem. An hour ago , I couldn't transfer my money to my bank account. I have the problem "An error occurred, please try again later " and now says "We couldn't confirm it was you "That's really bad. I cant withdraw the money in paypal account. Now ı can't get into my account.This firm is very dishonest. They keep the money inside and don't give it to the users. I will apply to the necessary institutions on this subject dont worry Thieves!

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AMysteriousMan
Contributor

Hi,

 

I've called PayPal customer service and they've told me they're having IT issues. I have money sitting in my account that I need in order to pay rent, so a delay is something I LITERALLY cannot afford.

 

Context: I have sold two graphics cards on ebay, both have reached their destinations, and the last time I was able to login, the payment was being held.

After having done some searching on the web, apparently this error is an automatic one coded into the security system itself.

 

These say there are issues:

(https://istheservicedown.co.uk/status/paypal)

(https://downdetector.co.uk/status/paypal/)

 

Whereas paypal seem to think:

(https://www.paypal-status.com/product/production)

 

Seeing as there are barely any responses from paypal themselves on this thread, I (and safe to say everyone else) would appreciate a response/update on the situation at hand. 

 

Thankyou

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