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We're sorry, we couldn’t confirm it’s you

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ma2021
Member

unfortunately I can not help you, I am a mere customer like you and we all are

paypal made it clear they are not accountable for the community support we get here, yet they forward us here...

 

all I can say is I have account problems too and that their systems are faulty

it seems like paypal struggles between hackers on one end and anti-hack systems that ruin legitimate customers trust on the other end

I don't want to judge but those are scary times to be a paypal customer, especially if you have money in your account

We're sorry, we couldn’t confirm it’s you

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zivziv
Member

I cannot even log in into my account.

I know my email and password, it just doesn't let me log in.

All I get is "Sorry, we couldn’t confirm it’s you".

I cannot do anything.

We're sorry, we couldn’t confirm it’s you

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AMysteriousMan
Contributor

I had 2 factor authentication on mine as well! I would strongly recomend calling them and asking them to do theings on their end. I was told to upload proof-of-name documents, which I did, to which they just suspended my account and are holding my money for 180 days, even though I did what they asked. 

 

I am not joking when I say I was not able to pay rent because of this, had to move out, and thus lost my job. Paypal are usless; never taking a wider context into account.

We're sorry, we couldn’t confirm it’s you

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XavTheCave
Member
I had the same problem... I live in Canada so the service is free and pretty much user friendly. So I called paypal calling support and it was an uncooperative woman... She told me five time that it was suposly a bug in the server and I had to wait 48 hours. Finally, I waited 4-5 days, like it said in the phone number verification. When it worked I changed the phone number for mine and we're back to the start, we're couldn't confirm it you. So now, I have to wait 4-5 days before buying..............

We're sorry, we couldn’t confirm it’s you

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Cracinky
Contributor
How can i fix this!?

We're sorry, we couldn’t confirm it’s you

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AnardoOMG
New Community Member

I keep getting that error too... even though the account is mine and it has my phone number and ip !

We're sorry, we couldn’t confirm it’s you

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Elitehunt
Contributor
I just re-registered to PayPal, by changing my first password after I forgot it, I gave them a new number, and did my first transaction to my PayPal, everything seemed right, until I tried to access it! They told me to confirm it's my account by using my old phone number which I already changed and don't have access to, I tried calling them but it just hungs up on me, for people dealing with someone's money I agree they have poor customer service!

We're sorry, we couldn’t confirm it’s you

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ass_ro
New Community Member

Very poor customer service ! Very bad english !

Very impolite, they repeated to me +10 times that this call is recorded.

Was not willing to provide any kind of help. He was asking me to login after I told him 3 times that I can not login and that's why I called him.

 

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