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AMysteriousMan
Contributor

Hi,

 

I've called PayPal customer service and they've told me they're having IT issues. I have money sitting in my account that I need in order to pay rent, so a delay is something I LITERALLY cannot afford.

 

Context: I have sold two graphics cards on ebay, both have reached their destinations, and the last time I was able to login, the payment was being held.

After having done some searching on the web, apparently this error is an automatic one coded into the security system itself.

 

These say there are issues:

(https://istheservicedown.co.uk/status/paypal)

(https://downdetector.co.uk/status/paypal/)

 

Whereas paypal seem to think:

(https://www.paypal-status.com/product/production)

 

Seeing as there are barely any responses from paypal themselves on this thread, I (and safe to say everyone else) would appreciate a response/update on the situation at hand. 

 

Thankyou

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ma2021
Member

unfortunately I can not help you, I am a mere customer like you and we all are

paypal made it clear they are not accountable for the community support we get here, yet they forward us here...

 

all I can say is I have account problems too and that their systems are faulty

it seems like paypal struggles between hackers on one end and anti-hack systems that ruin legitimate customers trust on the other end

I don't want to judge but those are scary times to be a paypal customer, especially if you have money in your account

We're sorry, we couldn’t confirm it’s you

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zivziv
Member

I cannot even log in into my account.

I know my email and password, it just doesn't let me log in.

All I get is "Sorry, we couldn’t confirm it’s you".

I cannot do anything.

We're sorry, we couldn’t confirm it’s you

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AMysteriousMan
Contributor

I had 2 factor authentication on mine as well! I would strongly recomend calling them and asking them to do theings on their end. I was told to upload proof-of-name documents, which I did, to which they just suspended my account and are holding my money for 180 days, even though I did what they asked. 

 

I am not joking when I say I was not able to pay rent because of this, had to move out, and thus lost my job. Paypal are usless; never taking a wider context into account.

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XavTheCave
Member
I had the same problem... I live in Canada so the service is free and pretty much user friendly. So I called paypal calling support and it was an uncooperative woman... She told me five time that it was suposly a bug in the server and I had to wait 48 hours. Finally, I waited 4-5 days, like it said in the phone number verification. When it worked I changed the phone number for mine and we're back to the start, we're couldn't confirm it you. So now, I have to wait 4-5 days before buying..............

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Cracinky
Contributor
How can i fix this!?

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AnardoOMG
New Community Member

I keep getting that error too... even though the account is mine and it has my phone number and ip !

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Elitehunt
Contributor
I just re-registered to PayPal, by changing my first password after I forgot it, I gave them a new number, and did my first transaction to my PayPal, everything seemed right, until I tried to access it! They told me to confirm it's my account by using my old phone number which I already changed and don't have access to, I tried calling them but it just hungs up on me, for people dealing with someone's money I agree they have poor customer service!

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ass_ro
New Community Member

Very poor customer service ! Very bad english !

Very impolite, they repeated to me +10 times that this call is recorded.

Was not willing to provide any kind of help. He was asking me to login after I told him 3 times that I can not login and that's why I called him.

 

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