Unable to add alternative Email ID in the account

[amehta0530]

Hello,

Since day 1 of creating this account, I was trying to add an alternative Email ID in the account but every time it doesn't let me and I get this message instead

"Add an email address

Sorry, there's a problem. If you keep seeing this, please contact customer service."

I tried to contact customer service, did all what they suggested (update KYC details, etc.) but still the same. 

Please help me 

Atul

[PayPal_April]

Hello @amehta0530, 

If identity verification is needed this will need to be completed before changes could be made to an account. 

-April 

[r_s3]

Hello I m unable to add an alternative email id in my account kindly let me know the solution to fix it