Trying to use PayPal in the Steam App, but can't get past the password prompt

[Mossberg1]

Hello, I'm not able to log into PayPal via the Steam (gaming) App on Android. I get to the PayPal client from within Steam, but I can't get past the 'enter email address' prompt. I enter my correct email, but it keeps resetting to blank and I can't proceed.

[luis089]

Got the same error, tried to delete cache. Tried to buy games in Browser, but the app keeps opening by itself. It won't let me login to buy games via app. Desktop works fine, but it's annoying. I do my purchases mostly when im browsing my smartphone.

[PayPal_JonK · Accepted solution]

Hello @luis089 and @Mossberg1 , 

Welcome to the PayPal Community Forum! I'm sorry to hear you've run into some issues logging into PayPal through the steam app. If you're using a browser, I'd recommend clearing your browser's cache, cookies, and browsing history. If you're using the Steam app, I might suggest trying through a browser before deleting and downloading the app again. If you're still running into issues after that, I'd recommend reaching out to our Customer Support teams to see if they can help you reset your password to log into your account. 

Best wishes to you all!

 - Jon K

[crypticom]

Same issue. Trying the browser if the app is installed isn't possible. All actions in the browser switches over to the app automatically. After uninstalling the app, the PayPal authentication worked fine in the browser. So, I guess we proved there's a bug in the app?

[Jpmcnutt]

Amazing. This worked for me as well!

[Faltpferd]

I don't know, why this topic is marked as solved, because it isn't. It still happens to me and the marked "solution" doesn't help at all. It works in the browser, but not in the Steam app. Don't know, who to blame here, but this needs to be solved by PayPal and Steam, not by their customers.

[TheGreatDL]

its now feb of 2024 and this is still a problem. uhg, lazy developers.

[TheGreatDL]

It's february 2024 and this still doesn't work in the steam app? What gives, this not a customer problem. I just reloaded my entire system, and this is my first attempt to use steam desktop app to buy a game via paypal. I guess paypal doesn't want us using their service.

[xSaKage]

Doesn't help, still cannot log in and why changing password would even help? We can't get to the part of the logging in widget that asks for password

[albravo]

Browser worked but had to open link in new tab group to prevent it from trying to open in the app.