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I'm having the exact same issue. I changed my phone number almost 6 months ago, but I was able to update that just fine. I don't know why it's still asking me to add my phone number to verify a new bank account but it's unbelievably frustrating and nothing is working. I don't even have a card to add because it's a savings account. So I'll have to transfer to a different card ( and pay the instant fee because PayPal doesn't support sending to my bank) and then transfer to my other savings. This is ridiculous.
Also having this issue. The fact that it's been a problem for about a year and they've done absolutely nothing about it is actually ridiculous. Hello??? At this point I just want to delete my account because I'm tired of this.. but I can't, because it won't let me log in (': "verify your identity" but none of my phone numbers are listed, add phone number, not supported. I legitimately can't even log in.
I'm sorry to hear that you've continually had issues logging in to your account. I do know how frustrating it can be. In order to regain access to your account, I recommend reaching out to Customer support for assistance. If needed, Customer Support can be reached by clicking Contact and then Call Us at the bottom of the PayPal website. They're also available through Twitter direct message or Facebook instant message.
I ran into the same problem, I checked the HTTP response and it seems that it responded with an error called "newPhoneNAPFailure", any ideas?
Paypal is actually now forcing me to give them a mobile number to send me a code to get into my account and then they don't accept my mobile number. What kind of morons set this up???