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Phone number changed - can't log in

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Jissanggg
New Community Member
Plss help to those who know's what to do. My contact number that i used to register in paypal are lost. Now the problem is when im trying to log in it says that to verify its me they need the code that they send to my number that i lost. Can someone help me and teach me what to do or how to change my number. Plsss

Phone number changed - can't log in

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kernowlass
Esteemed Advisor

@Jissanggg 


If you go to the 'Help & Contact' icon on the PayPal website. Then if you click the 'Contact Us' link at the bottom of the page. From here, if you click the 'Password and Account Access' option, then 'Login Problems'. On the next page, you will see a 'Call Us' option. You do not need to be logged in to use this feature.


Advice is voluntary.
Kudos / Solution appreciated.

Phone number changed - can't log in

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Tiana11
New Community Member
I can’t login to my account after I change my mobile number. It’s always say “sorry we couldn’t confirm it’s you”. Anyone can help me for this issue?

Phone number changed - can't log in

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JustDayo
Contributor

Since the new rules kicked in while i wasn't using paypal at all, i didn't had the option to update my phone number that has been changed over the years..
While logging in- i had to Verify that its my account by entering my Credit card number- did it! Awesome, clicking next and..''We cant confirm its really you, so i have to verify by using phone number that dosnt exist anymore.. What the actual f ? How CC number wasnt enough??? If i havent logged in since changes took part atleast would have to give me a chance to update my info on return..i didn't even recive a email about changes! 
There is no email to send, what is mind blowing that in support center it says  this : if you can't log in follow these steps :  Log in To change the phone number.. are you kidding me???
only option is to to contact them trough call - if i can't call i just have to accept the fact that i got rolled by paypal??

Phone number changed - can't log in

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kernowlass
Esteemed Advisor

@JustDayo 

 

Sadly not paypals fault that for months you didn't see the message on your paypal account telling you to update any mobile phones ready for this new policy?


If you go to the 'Help & Contact' icon on the PayPal website. Then if you click the 'Contact Us' link at the bottom of the page. From here, if you click the 'Password and Account Access' option, then 'Login Problems'. On the next page, you will see a 'Call Us' option. You do not need to be logged in to use this feature.


Advice is voluntary.
Kudos / Solution appreciated.

Phone number changed - can't log in

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Stuarty2021
Contributor

Hello, I have had a paypal account for many years. I haven't been able to log in for months now as my old phone number is registered on the account so I can't pass the security check. I have contacted twitter, they have told me the only thing I can do is phone customer services, which I can't do as a suffer with really bad anxiety and can't do phone calls. I have tried everything I possibly can, Would really love to have my Paypal account back

Phone number changed - can't log in

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PayPal_Sean
Moderator

Hello @Stuarty2021, welcome to the Community and thank you for posting.

 

I'm sorry to hear you are having trouble logging in to your account and contacting PayPal. We do now have a dedicated team available to assist customers with login issues. If you go to the 'Help & Contact' icon on the PayPal website. Then if you click the 'Contact Us' link at the bottom of the page, from here, if you click the 'Password and Account Access' option, then 'Login Problems'. On the next page, you will see a 'Message Us' or ‘Call Us’ option. You can then select the option underneath "Chat with us while logged out". You do not need to be logged in to use this feature as it is precisely for access issues.

 

I hope this helps.

 

- Sean

Phone number changed - can't log in

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Stuarty2021
Contributor

Hello Sean,

 

Thank you for the reply. 

 

I only seem to get the ''call us'' message. I've went through that a lot of times and have never seen the message us button beside it. I'm from the UK if that makes any difference?

 

Thank you

Phone number changed - can't log in

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Romelo
Contributor

Can someone help me to bypass the verification for my deactivated mobile number?

 

I already verified thru email but I'm unable to proceed since it's asking for another verification

thru my mobile number which is already deactivated and not working anymore.

 

I need to somehow use only one paypal account.

 

Please anyone help me.

 

My old Paypal account is under yahoo email account.

 

Phone number changed - can't log in

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DonalCashman
Contributor
I am not being allowed to login due to extra security protection/verification. I haven't used paypal for a while and some security protocal asks me to verify by phone/text....the problem is that i no longer use that mobile number; my back up number us no longer in use either and i don't live at the house (landline) anymore. How can i receive a verification code? There is no option to receive it by email. Please help.....if you can. Thanks Donal.

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