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Phone number changed - can't log in

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houba
Contributor

Hello, My Paypal account has failed due to a lost cell phone. I had two-phase verification there but I can't change the number to a new password I know but I still don't want to let me go I can't speak English so I can call for support so I'm solving it in writing thanks for the quick response and regards David <removed>

Phone number changed - can't log in

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kernowlass
Esteemed Advisor

@houba 

 

If you go to the 'Help & Contact' icon on the PayPal website. Then if you click the 'Contact Us' link at the bottom of the page. From here, if you click the 'Password and Account Access' option, then 'Login Problems'. On the next page, you will see a 'Call Us' option. You do not need to be logged in to use this feature.


Advice is voluntary.
Kudos / Solution appreciated.

Phone number changed - can't log in

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Pelso
Contributor

Hello,

 

My cell number has changed recently and I cannot log in paypal because of the new security system psd2. It wants to send a text or call me but at my old cell number. Basically I cannot do anything, cannot contact helpdesk because I cannot log in and update my old cell number which belongs to my account for the moment.

Can anybody help me?

Thanks.

Miklos

 

Phone number changed - can't log in

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Nikola921
Contributor

I have same problem, but my old number is no longer active. And when now i cant log in at all. Plus i dont know how to access to my account to change my number 😕

Phone number changed - can't log in

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kernowlass
Esteemed Advisor

@Pelso 

 

If you go to the 'Help & Contact' icon on the PayPal website. Then if you click the 'Contact Us' link at the bottom of the page. From here, if you click the 'Password and Account Access' option, then 'Login Problems'. On the next page, you will see a 'Call Us' option. You do not need to be logged in to use this feature.


Advice is voluntary.
Kudos / Solution appreciated.

Phone number changed - can't log in

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asssss
Contributor

why do you keep saying that ? i click ''call us'' and have to loggin,just the same,,

Phone number changed - can't log in

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kernowlass
Esteemed Advisor

@asssss 

 

Plenty of others have seen the option to NOT log in and use the phone option as per my post.

I can only advise how to do it, sadly actually doing it is up to you to be able to manage.  


Advice is voluntary.
Kudos / Solution appreciated.

Phone number changed - can't log in

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Heez99
New Community Member

I lost my phone number and I cant log into to my main paypal account. where do I contact them?? 
email? Call? 
What kind of verification I need to provide them???

Phone number changed - can't log in

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securescammers
New Community Member

I changed my phone number like a month ago because my SIM card kept dying. I had really big struggle to log in to PayPal due to SIM card worked maybe 1-2 seconds every few hours. So when I got message about number I have to use to log in I have logged in and changed phone number to new one and deleted old one. 

 

NOW THIS STUPID WEBSITE IS STILL REQUIRING ME TO USE OLD NUMBER TO LOG IN. Meanwhile when I tried to change password to see if I change password and try to log in I had to use the new phone number. 

 

Calling PP Customer Service is out of the way due to being unable to pay for balance to even make a call and the only Customer Service they have is over the phone.

 

What can I do if I can even do anything? 

Phone number changed - can't log in

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behonmini
New Community Member
Hey i have to make my bissness acount to parsonal acount

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