Phone number changed - can't log in

[SaintDH]

My mobile number changed a few years ago but I never updated my profile. 

Now I can't log in as Paypal wants to send me a text on the old number to verify the account.

I've tried logging in from a different browser which doesn't work.

Also tried using the Help Chat system, but this also requires me to log in to proceed.

Tried ringing the help support number but spent ages going round and round in circles with the automated options, could not get to a point of speaking to an actual person.

Funny thing is, when I selected 'Ask the Community' to access this forum, it allowed me to log in to create this profile to do this!

Really stuck as to how to resolve. Would really appreciate if anyone can offer some help with this please?

[jmilby]

Sorry it not working for you.

[rondon02]

How do I log in to my account as the mobile number is wrong and there is no other option. Also once in I want to remove my mobile number

[Sunshine114]

SO I finally managed to get this sorted. 

Just to be clear, my problem was that I had my landline listed (not mobile) and from speaking with the PayPal team many of the landline phone providers are blocking the messages being delivered. 

To get around my problem I finally found a freephone number for PayPal support. You have to go around the houses a bit with the automated 'press 1 if you want this', 'press 2 if you want that'. Persevere to the end where it then asks if you want the main menu, you will then get a chance to speak to a team member. 

The number I called is for UK customers only and is Freephone (but only from a landline): <Removed> you will need to find the freephone number for your country. If you don't have a landline to call from then maybe ask a family member or neighbour if you can use theirs.

You will need to provide a mobile number (there is no way of getting away from this unfortunately) and they will manually add it to your account and whilst on the phone, will send you a code to test. 

Now you should be able to log in to your account.

Hope that helps.

[OksanaRa]

I lost the access to the nymber i have connected to my PayPal.How can I change the number,becauseall the time when i logging in,PayPal requires the phne number text or call.I changed the number.  Can I get in by using my bank account and app?Can I get in by using my bank account and app?

[kernowlass]

@OksanaRa 

Contact options for Paypal are accessed by clicking help/contact bottom left of Paypal pages.

1. Paypal phones when available (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, during business hours you may also be able to message whilst logged out.
Or
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.

[Angel1946]

I can no longer login to my account because I do not own a cell phone and PayPal will not let me access my account without one.

I tried calling PayPal customer support and the told me to call back when I buy a cell phone! This is ridiculous! Why not verify by landline number or email? Can't find any support through PayPal Customer support.

[jmilby]

When it asked for a cellphone I put in my landline number and I received an automated call back with the code and was able to login.  My landline number is connected to my account in the settings on my account.

[Angel1946]

Thanks so much!  That was so simply.  Of course, I was advised by PayPal Customer Support that I could not enter my landline phone number because it wouldn't work.  I was ready to give up on PayPal but thanks to you; I will continue using PayPal! 

😍🖕😍

[sknouff]

Thanks but it's not in the budget.

[woogersam]

I do not have a cell phone, never had one, so now I can not log in to my long standing PayPal account? This is unacceptable. I enter my username and password as usual, then I am sent to a screen that tells me to enter a cell phone number. I do not own a cell phone, so how am I supposed to add a number that does not exist? There is no exit from this cell phone screen, no link to bypass it. How am I supposed to access my account?