Phone number changed - can't log in

[SaintDH]

My mobile number changed a few years ago but I never updated my profile. 

Now I can't log in as Paypal wants to send me a text on the old number to verify the account.

I've tried logging in from a different browser which doesn't work.

Also tried using the Help Chat system, but this also requires me to log in to proceed.

Tried ringing the help support number but spent ages going round and round in circles with the automated options, could not get to a point of speaking to an actual person.

Funny thing is, when I selected 'Ask the Community' to access this forum, it allowed me to log in to create this profile to do this!

Really stuck as to how to resolve. Would really appreciate if anyone can offer some help with this please?

[siddharth7]

Hello, My phone number has changed and now I am unable to access my paypal account. How do I resolve this?

[allancaddock]

try to put my new mobile number in my PayPal account

mr allan <Removed>

[siddharth7]

During log in details, after password input, it asks me to confirm by calling or texting the number which I am unable to do hence cannot log in to my account.

[lauchlin]

I can log into my account keeps ask for a Mobil phone number never had one never used one and never put one in here ............so i cant get into my account tried calling  from my work phone hour wait

[ronsipherd]

Starting today, PayPal won't let me log in without providing it with
my mobile phone number. 
I don't have one.
But to report the problem, I have to log in.
There seems to be no way around this.

[MLeMahieu]

PayPal likely does this as a measure to prevent fraud

[ronsipherd]

Well, sure; but that doesn't solve my problem.

[ronsipherd]

Never mind; I figured it out.

[rcbear]

What was your solution to this problem can you tell me in detail.

[Sharrinx]

Hi,how did you get around this issue? I recently had to change my mobile number and now cant access PayPal cause text is being sent to my old number.