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Phone number changed - can't log in

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wigan_number_1
Contributor

Nobody can sort this out. I now cannot use eBay at all. Cannot get to my money even. Same useless Customer Services with people who do not understand English. Jumped through all the hoops but still will not let me connect to site.

Phone number changed - can't log in

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spamspamspam
Member

The UK is not in the EU and this **bleep**e is causing me nothing but hassle

 

Get rid of it!

Phone number changed - can't log in

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ANGELIK1
Contributor

I have the same issue! what should we do now??

Phone number changed - can't log in

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nuhjeea
Contributor

Same... none of the workarounds are working and customer service either is just an automated phone messaging system or just some random representative (if you can even get through) who can't really help you and gives you generic tips that won't work.

Phone number changed - can't log in

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oceandave
Contributor

I too have the same problem as you have. I cannot update my mobile number to my new phone. I cannot log into my account to "authenticate" it as my old number is now void. It is so frustrating for ALL of us. Paypal send a code to my old number....completely useless !!!!

Where is the person I can speak to, so they can update my number then I will be able to authenticate my account and use it again. I would like to auction stuff on Ebay...but this is preventing me from doing this...as Paypal is an easy way for everyone to pay.

So, thinking a little bit,(is that still allowed???) Ebay will LOSE money and so will Paypal.....it does seem a shame this will happen. I did read some other community comments and yes I think that once I have authenticated my account and sold all my junk on Ebay.....it will be time to close the account...and I will be sorry to do so.

I have tried logging into Help. FAQ's, and complaints but "computer says ....NO....every time as I cannot authenticate my account. Does anyone know how I can resolve this please?????

Phone number changed - can't log in

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Gonzo741
Member

I have a same troubles with old mobile phone number, it looks like there is no way around this second step authorization 

Phone number changed - can't log in

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europe99
Contributor

I am in the same situation: I rarely leave the house due to disability,

hence I only have a landline, and not a mobile phone.

 

I just bought a new Mac, and  Apple had an authentication via land line:  they rang me up via my land-line, a robot then told me the numbers,

which I then entered as my authentication.

 

Why is Paypal so behind Apple?

 

Seriously, this is not rocket science.

If your technicians  are not up to implementing this: fire them and get some real technicians

Phone number changed - can't log in

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Eei2
Contributor
I actually moved onto the fibre broadband without a landline, as I’ve never used it. Upgraded my mobile contract too. Now can’t access my PayPal and can’t sell on eBay anymore 🙃

Phone number changed - can't log in

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Henri999
Contributor
Can you help me, my phone has been changed I don't have same 2 numbers I had how can I log in????

Phone number changed - can't log in

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Bodaisy
Member

I am having this exact same issue. I can’t log in as it wants to send a code to a number i no longer have 🙈

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