Phone number changed - can't log in

[SaintDH]

My mobile number changed a few years ago but I never updated my profile. 

Now I can't log in as Paypal wants to send me a text on the old number to verify the account.

I've tried logging in from a different browser which doesn't work.

Also tried using the Help Chat system, but this also requires me to log in to proceed.

Tried ringing the help support number but spent ages going round and round in circles with the automated options, could not get to a point of speaking to an actual person.

Funny thing is, when I selected 'Ask the Community' to access this forum, it allowed me to log in to create this profile to do this!

Really stuck as to how to resolve. Would really appreciate if anyone can offer some help with this please?

[Infe88]

Hi all. As my wife has been changed number from 064 to 060, old carrier has been deleted her number from the system and when we tried to login back, it sends message to that old non existing number. What is solution, as we can't log in back? Regards.

[PavlieCrowie]

as a guy from europe i get **bleep** off totally of how idiotic system paypal has. 

I called to bank, delete my card and create new one. Problem fixed.

[Monir22]

I lost my previous phone & SIM card that’s way I don’t have access to my previous phone number , I have e mail and password for my PayPal account but I can’t login because of phone number so how I can change my phone number

[kernowlass]

@Monir22 

Ask customer services to log you in so you can add your phone number, use the guest option when you phone if you can't log in?

https://www.paypal.com/cshelp/article/how-do-i-contact-paypal-customer-service--HELP378

[drewex]

Logging into my older account without a phone number. I am out of states and i dont have my us phone number anymore, I tried to use my current number but thats not accepted. Anyway i can contact support over email or get around the phone number verification on the login. 

[Tibby92]

I would like to log into an old Paypal Account, but there is an old mobile phone number for the 2 factor authentication registrered. Unfortunately I cannot create a new account because it says the bank account is already connected to a different paypal account, which I do not have access to.