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Phone number changed - can't log in

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Milomir014
New Community Member

Hi, I'm having an issue with logging in. In order to log in, I need to enter the code from a text message that is being sent to my old phone number, that I don't have anymore. Is there an email address I could use to request from Paypal to recover my account? Thanks

Phone number changed - can't log in

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kernowlass
Esteemed Advisor

@Milomir014 

 

Contact options for each countries Paypal customer services are accessed by clicking help/contact bottom left of Paypal pages.

1. Paypal phones when available (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, during business hours you may also be able to message whilst logged out.
Or
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.




Advice is voluntary.
Kudos / Solution appreciated.

Phone number changed - can't log in

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Sandrine30
Contributor
I can t login because I don t have the same phone number anymore.

Phone number changed - can't log in

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kernowlass
Esteemed Advisor

@Sandrine30 

 

You need to contact customer services to resolve any limitation or account specific issues.
Click help / contact bottom left of Paypal pages for options available for your country.

Or have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.


Advice is voluntary.
Kudos / Solution appreciated.

Phone number changed - can't log in

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Sandrine30
Contributor

Hello, I have tried both and nothing is working, Facebook messenger are automatic answers not providing the solutions 😞

Phone number changed - can't log in

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W_andz
New Community Member
Hi how do I confirm my cellphone number change years ago but not updated with PayPal now I can't log in please assist?

Phone number changed - can't log in

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kernowlass
Esteemed Advisor

@W_andz 

 

You need to contact customer services to resolve any limitation or account specific issues.
Click help / contact bottom left of Paypal pages for options available for your country.

Or have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.


Advice is voluntary.
Kudos / Solution appreciated.

Phone number changed - can't log in

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W_andz
New Community Member
Hi thank you let me tey

Phone number changed - can't log in

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xrl001
New Community Member

Hi I cannot access my account and the number in the system is incorrect however the try another method is not working.

Phone number changed - can't log in

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Boba28
Contributor

Hi,

I can`t login to my account becouse it aske me to send some code on my phone and i hawe new number so how to put my new number on my paypal if i can`t login withaut that code ? 

please someone tell me what to do?

you can`t just traped ,lockdown my account like that ......

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